Privacy Policy

Effective date: March 25, 2026

VoxelVue (“VoxelVue”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use our 3D‑printing and related services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Who we are and how to contact us

VoxelVue is a small business offering custom 3D‑printing services, including parts, prototypes, hobby projects, and gifts, primarily to customers in Canada.

If you have any questions about this Privacy Policy or how we handle your information, please contact:

• Email: contact@voxelvue.ca

You may also contact us to request access to, correction of, or deletion of your personal information as described below.

2. Information we collect

We collect information in three main ways: information you provide directly, information collected automatically, and information from third parties.

2.1 Information you provide to us

When you interact with us, you may provide:

Communications: messages, emails, reviews, or feedback you send us.

Contact details: name, email address, phone number, mailing or shipping address.

Account details (if applicable): username, password, and preferences if you create an account on our site.

Order information: details about items you request or purchase, including specifications, material preferences, and delivery instructions.

Project files and content: 3D models (e.g., STL or CAD files), reference images, sketches, notes, and other information needed to complete your project.

Payment information: When you pay online, your payment details are processed by our payment providers (e.g., Stripe, PayPal); we do not store full credit‑card numbers on our servers.

2.2 Information collected automatically

When you visit our website, certain information may be collected automatically, such as:

• IP address and general location (city/region).
• Browser type and version, device type, operating system.
• Pages viewed, links clicked, time spent on pages, and referring pages.
• Cookies or similar technologies that help us remember your preferences and understand how our site is used.

You can manage cookies through your browser settings. Disabling some cookies may affect how our website functions.

2.3 Information from third parties

We may receive limited information about you from:

Social platforms or marketplaces (e.g., Facebook Marketplace, Etsy) if you contact us or place an order through those services, according to their privacy policies.

Payment processors (confirmation of payment status, last 4 digits of card, or transaction IDs).

Shipping providers (delivery status and tracking updates).

3. How we use your information

We use your information only for reasonable purposes related to providing and improving our services, including:

• Providing services: to create quotes, fulfill orders, print and deliver your 3D‑printed items, and communicate about your projects.
• Customer support: to respond to questions, troubleshoot issues, and handle requests or complaints.
• Payments and invoicing: to process payments, issue invoices, and manage refunds or disputes.
• Website operation and improvement: to operate, maintain, and improve our website, services, and user experience.
• Security and fraud prevention: to protect our business, our customers, and our website from misuse, fraud, or security threats.
• Legal obligations: to comply with applicable laws, regulations, and lawful requests from authorities.
• Marketing (optional): with your consent, to send you updates, special offers, or news about VoxelVue. You can opt out at any time.

We do not sell your personal information to third‑party marketers.

4. Legal basis (for visitors from the EU/UK)

If you are located in the European Union or the United Kingdom, our legal bases for processing your personal data under the GDPR may include:

Legal obligation: to comply with laws, regulations, or court orders.

Performance of a contract: processing necessary to provide our services or fulfill an order.

Consent: where you have given clear consent (e.g., to receive marketing emails).

Legitimate interests: to improve our services, secure our website, and prevent fraud, provided those interests are not overridden by your rights.

5. How we share your information

We share personal information only when necessary and with appropriate safeguards. We may share your information with:

• Service providers: trusted third parties that help us operate our business, such as:
  • Website hosting and maintenance providers.
  • Payment processors (e.g., PayPal, Stripe).
  • Email or communication tools.
  • Shipping and delivery companies.
• Business partners and marketplaces: when you order through platforms such as Facebook Marketplace or other marketplaces, in line with their policies.
• Professional advisors: accountants, lawyers, or consultants as needed for business operations and compliance.
• Authorities: if required by law, to comply with legal obligations, respond to lawful requests, or protect our rights, property, or safety, or that of others.

We require our service providers to safeguard your personal information and use it only for the purposes we specify.

If we ever plan to sell, merge, or reorganize our business, personal information may be transferred as part of that transaction, in compliance with applicable laws. If this happens, we will take steps to ensure your information remains protected.

6. International data transfers

Our website and services may be hosted on servers located inside or outside Canada. Some of our service providers may also process data in other countries. This means your information may be transferred to and stored in jurisdictions that have different data‑protection laws than your home country.

Where required, we use appropriate safeguards (such as contractual protections) to ensure your information remains protected in line with applicable laws.

7. How we protect your information

We take reasonable physical, technical, and administrative measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Secure hosting environments and firewalls.
• Encryption in transit (HTTPS/SSL) where applicable.
• Access controls and limiting access to staff or contractors who need the information to perform their duties.
• Regular updates and monitoring of our systems.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

8. How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or allowed by law.

In general:

• Order and billing records are kept for the period needed for accounting, tax, and legal obligations.
• Project files may be retained for a reasonable period to facilitate re‑orders, support, or improvements, unless you request deletion where applicable.
• Marketing information is kept until you unsubscribe or ask us to delete it, or until it is no longer needed.

When information is no longer required, we will delete it or anonymize it in a secure manner.

9. Your rights and choices

Depending on where you live, you may have rights regarding your personal information, such as:

• Access: to request a copy of the personal information we hold about you.
• Correction: to ask us to correct or update inaccurate or incomplete information.
• Deletion: to request that we delete certain information, subject to legal retention requirements.
• Withdrawal of consent: where processing is based on consent (e.g., marketing emails), you can withdraw your consent at any time.
• Objection or restriction: in certain cases, to object to or request that we limit how we use your information.
• Portability (EU/UK): to request a copy of certain information in a structured, commonly used format.

To exercise these rights, please contact us using the details above. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with your local privacy or data‑protection authority if you believe your rights have been violated. In Canada, you can contact the Office of the Privacy Commissioner of Canada. Depending on where you live, you may have rights regarding your personal information, such as:

• Access: to request a copy of the personal information we hold about you.
• Correction: to ask us to correct or update inaccurate or incomplete information.
• Deletion: to request that we delete certain information, subject to legal retention requirements.
• Withdrawal of consent: where processing is based on consent (e.g., marketing emails), you can withdraw your consent at any time.
• Objection or restriction: in certain cases, to object to or request that we limit how we use your information.
• Portability (EU/UK): to request a copy of certain information in a structured, commonly used format.

To exercise these rights, please contact us using the details above. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with your local privacy or data‑protection authority if you believe your rights have been violated. In Canada, you can contact the Office of the Privacy Commissioner of Canada.

10. Cookies and similar technologies

We use cookies and similar technologies to:

• Keep you signed in (if we offer accounts).
• Remember your preferences and settings.
• Understand how visitors use our website so we can improve it.
• Support basic analytics.

You can manage or disable cookies through your browser settings. Some parts of our site may not work properly if you disable certain cookies.

11. Third‑party links

Our website may contain links to third‑party websites, services, or social‑media platforms. We are not responsible for the privacy practices or content of those third‑party sites.

When you leave our website, we encourage you to read the privacy policy of every site you visit.

12. Children’s privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us so we can remove it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make material changes, we will update the “Effective date” at the top of the policy and, where appropriate, provide additional notice (such as a banner on our website).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. How to contact us

If you have any questions, concerns, or requests about this Privacy Policy or our privacy practices, please contact:

VoxelVue
Email: contact@voxelvue.ca

We will do our best to respond promptly and resolve any issues.